house rules

We really want guests to relax and enjoy, but we do ask guests to be respectful of our 'House Rules' and terms…

Parking: Parking is not permitted inside the main gates - there is enough space for three cars outside gates.

People with Restricted Mobility: The accommodation is not suitable for people with restricted mobility.

Dogs: We welcome up to 2 dogs that are 'house trained', stay off the furniture/beds, have relevant vaccinations and are free of ticks/fleas. Please bring your own bedding and towels. If you go out, please take your dog(s) with you, and ensure they stay in the kitchen overnight or if they are wet/muddy. If your dog(s) soil inside the cottage, you'll find cleaning solution under the kitchen sink - if stains are not removed, we will retain a part of your deposit to pay the the job to be done.

Fun and Frolics Relax and enjoy, but it’s not a party house; please respect the fact that we have neighbours closeby, who get up early for work. So please keep noise to a minimum. Fireworks aren't permitted in the area.

Smoking and Safety: Sorry, smoking is not permitted inside the Cottage; keep the place secure and follow any guidelines provided e.g. re the sauna, fires, decking and garden.

Hot Tub: The Hot Tub is there for you to enjoy, but we do ask guests to undertake some simple checks on arrival and each day; guests over the age of 15 are free to use it assuming they are not wearing fake tan, body creams/oils - which can contaminate the Tub & result in infection - and that they have consulted a doctor if they are pregnant or have a medical condition/using medication (see more re Hot Tub/Sauna in Terms below). The Hot Tub does not operate in freezing conditions, in these circumstances, the Hot Tub may not be available to guests. In these circumstances, we will pay £50 compensation to guests.

Log Fire and Chiminea: Children may not light or manage the Log Fire or Chiminea. Guests should not leave the fire/chiminea unattended.

Damage and Smoking: We won’t get excited about minor damage e.g. a broken glass or accidental stains which you’ve clearly had a shot at removing; but please alert us in any case, especially if the damage or stains are more serious - this enables us to get ahead of the game for guests who may be arriving the day you leave. If damage occurs that may cause a hazard, eg faulty electrical cables or water leaks, please alert us immediately. Smoking is not permitted inside the cottage.

Toilets & Waste: Our waste system feeds to a septic tank, therefore, only tissue may be flushed (not other products), and guests should clear unwanted food, especially fat, into the bin before washing up. Guests are asked to sort trash and recycling and, if staying mid week, put it out for collection.

Cleaning: We thoroughly clean the cottage before each group of guests arrive eg dusting, polishing, cleaning and disinfecting the kitchen and bathrooms, we also attempt to clear away cobwebs, but this is a never ending battle. We undertake a deep clean eg behind and under kitchen cupboards and the fridge freezer, every 3 - 6 months. We do not ask for a cleaning fee, but we do ask guests to leave the place as they found it, and undertake a couple of ‘chores’ eg stripping of beds - you’ll find a ‘Departure Checklist’ in the Welcome Folder.

terms

This is the formal stuff…

1. Our Promise: We promise to do all we can to make guests feel they have arrived in a place where they can relax and enjoy, with all the amenities they need and a few luxuries and extra touches; a place that lives up to it's reputation. In the unlikely event that a key facilities or features e.g. the Hot Tub, requires repair or maintenance, we'll do all we can to ensure this does not disrupt the experience of our guests, but we can not guarantee to do so (see our terms below).

2. Bookings, Prices, Security Deposit, Final Payment, Cancellation by you: The price charged is fully inclusive of use of the hot tub, sauna, bed linen, bath/hand towels + tea towels, electricity, fuel for heating; we will also provide washing up liquid & washing powder and other 'basics' e.g. coffee, tea and sugar. Between October and March, we'll provide a starter basket of logs, kindling and firelighters for the fire - follow this link for a full list of Cottage Facilities

Within 48 hours of placing a booking, guests are normally asked to pay a refundable Security Deposit* of £100; non payment may result in the cancellation of the booking. Full payment of the rent is due 15 days before arrival. If bookings are cancelled by the guest after payment, we may withhold the rent as follows - up to 7 days before arrival: 50% of the rent; less than 7 days before arrival: 100% of the rent.

*If bookings are cancelled at any time, we will refund the security deposit. Otherwise, we will refund it after departure, assuming there is no damage (except for fair wear and tear), loss or for the repairing of faults caused by misuse, including the soiling of carpets or furnishings caused by pets.

3. Cancellations by us: We reserve the right to cancel bookings for any reason, including at short notice. If we do cancel a booking, we will offer a full refund or may offer the opportunity choose alternative dates.

4. Occupancy & Responsibility: We can accommodate up to six people; we shall require the names, age range & gender of all guests; only those people on the booking form, agreed by us, may stay. One person within your party will be the lead guest; as such, will be responsible for ensuring all guests are alerted and agree to our House Rules, Terms and Conditions; and the instructions and guidelines e.g. relating to security of the property, hot tub, sauna and use of fires.

5. Condition & proper use of the Cottage/facilities including the Hot Tub & Sauna: The Property & facilities are provided in "as is" condition. We will use our best efforts to ensure you are comfortable and that all amenities in the property are ready to use when guests arrive (NB we change the water in the Hot Tub on the day guests arrive; this may result in the Tub not being ready to use until the evening that guests arrive). If facilities/features fail or require repair/maintenance before guests arrive or whilst guests are staying, we will do all we can to put things right, but can not guarantee to do so (see Cancellations above). Guests are responsible for maintaining the hot tub and sauna as set out in the guidelines provided and acknowledge that some amenities e.g. the Hot Tub, Sauna, Fires and Decking may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children, and such use is at the Guest's own risk.

6. Garden Access and Safety: We have a 'rustic' garden which is uneven and steep in places, but there are good paths throughout; which we ask guests to keep to. It is surrounded on three sides by woodland and a road on the 4th side. It is fenced but determined dogs or children may find gaps, so we recommend you keep an eye on them! There are risks associated with using the Hot Tub, Sauna, Log Fire and Chiminea.

7. Insurance & Risk of loss: The risk of loss, theft, or damage to the personal property of guests whilst staying at The Reddings is their responsibility; we shall not be responsible. We strongly suggest you arrange for all members of your party to have suitable insurance for your possessions, travel and medical requirements.

8. Checkin & Checkout: Our normal Checkin time is after 4pm, and Checkout by 10am.

9. Parking: There is off road space for 3 vehicles on the drive outside the Cottage; please don't park vehicles inside the main gate. We do not take responsibility for loss or damage caused to vehicles.

10. Liability: We have public liability insurance, but we ask guests to be alert to the fact that part of the Cottage was originally built in the 1850's, as such, it has some uneven floors, steps and low ceilings; it has a 'rustic' garden, with some steep inclines (there are good paths throughout) and, because it is laid out on 5 levels, there are steps or stairs. Therefore, the property is not suitable for people with restricted mobility and young children should be supervised in the garden or near open fires. Children under the age of 14 are not permitted in the hot tub or sauna, children aged 14-16 may use the sauna & tub if supervised by an adult.

11. Neighbours: The cottage is our home away from home too, we have established good relationships with our neighbours, people in the wider community and traders are friendly and welcoming. Please help us to retain those good relationships by acting in a respectful and friendly manner.

12. Entry/Inspection: We reserve the right to visit, enter and inspect the property/grounds at any time, having given reasonable notice if appropriate, for the purposes of maintenance and security.

13. Amendments of these House Rules/Terms: The House Rules and Terms above may be subject to amendment at any time and without notice, though we will always comply with legislative and regulatory requirements e.g. relating to consumer rights.